Privacy Policy regarding the processing of personal data

Your personal data is processed by LINGUAPRO TRAINING CENTER SRL, in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as with any other applicable legislation in Romania. We want to inform you about how we collect, use, transfer, and protect your personal data when you interact with us regarding our products and services, including through our website. We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in how we process your personal data or any changes in legal requirements. In case of any such changes, we will post the modified version of the Privacy Policy on our website, so please periodically check the contents of this Privacy Policy.

Who we are and how to contact us

SC LINGUAPRO TRAINING CENTER SRL, a Romanian legal entity, with its registered office in 3 Nicolae Iorga, Sacele, Brasov, with registration number in the Trade Register J08/3059/2008, tax identification code RO24786615 (hereinafter "LINGUAPRO TRAINING CENTER" or "we"). Under data protection legislation, we are the controller when processing your personal data.

You can request additional information regarding the processing of your data, we encourage you to contact the LINGUAPRO TRAINING CENTER Data Protection Officer at the email address office@linguaprocenter.ro, phone: +40744489402 or by mail or courier to the following address: 3 Nicolae Iorga, Sacele, Brasov - with the note addressed to the Data Protection Officer of LINGUAPRO TRAINING CENTER.

What categories of personal data do we process?

In general, we collect your personal data directly from you, so you have control over the type of information you provide us. For example:

  • When you access the form on the Contact page of the linguaprocenter.ro website, you provide us with your name, email address, subject, and message, which may contain other personal information.
We may also collect and process certain information about your behavior during your visit to our website to personalize your online experience and provide you with offers tailored to your profile. Please see the section on processing purposes below for more details.

On our website, we may store and collect information in cookies and similar technologies, in accordance with our website's terms and conditions.

We do not collect or otherwise process sensitive data, including special categories of personal data, as defined by the General Data Protection Regulation. Additionally, we do not intend to collect or process data on minors under the age of 18.

What are the purposes and legal bases for data processing?

We will use your personal data for the following purposes:

  1. For the provision of services by LINGUAPRO TRAINING CENTER for your benefit.

This general purpose may include, as appropriate, the following:

a) Processing orders, including taking, validating, shipping, and billing them;

b) Resolving cancellations or any problems related to an order, purchased goods or services;

c) Returning products in accordance with legal provisions;

d) Refunding the value of products in accordance with legal provisions;

e) Providing support services, including answering your questions about your orders or LINGUAPRO TRAINING CENTER's goods and services or those of its partners.

Processing your data for these purposes is usually necessary for the conclusion and execution of a contract between the LINGUAPRO TRAINING CENTER and you. In addition, certain processing activities related to these purposes are imposed by applicable legislation, including tax and accounting legislation.

     2. ​For improving our services

We always strive to offer you the best online experience. To do so, we may collect and use certain information about your Buyer behavior.

We base these activities on our legitimate interest in conducting business activities, always taking care that your fundamental rights and freedoms are not affected.

    3. For marketing

We want to keep you up-to-date on the best offers for products/services that interest you. For this purpose, we may send you any message (such as email/SMS/telephone/mobile push/web push, etc.) containing general and thematic information, information regarding similar or complementary products to those you have purchased, information regarding offers or promotions, as well as other commercial communications such as market research and opinion polls. We can display personalized recommendations on the website. To provide you with information of interest to you, we may use certain data regarding your buyer behavior (e.g. viewed products) to create a profile. We always ensure that these processing activities are carried out with respect for your rights and freedoms and that the decisions taken on this basis do not have legal effects on you and do not significantly affect you.

In most cases, we base marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:

  • Accessing the unsubscribe link displayed in the messages you receive from us;
     
  • Contacting LINGUAPRO TRAINING CENTER using the contact details described above.

In certain situations, we may rely on our legitimate interest in promoting and developing our commercial activity for marketing activities. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can request at any time, through the means described above, that we stop processing your personal data for marketing purposes, and we will comply with your request.

    4. To defend our legitimate interests

There may be situations where we use or transmit information to protect our rights and business. These may include:

  • Measures to protect the website and its users from cyber attacks:
     
  • Measures to prevent and detect fraud attempts, including the transmission of information to the relevant public authorities;
     
  • Measures to manage various other risks.

The general basis for these types of processing is our legitimate interest in defending our business, and it is understood that we ensure that any measures we take to guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases, we base our processing on legal provisions such as the obligation to ensure the security of goods and values provided for by the applicable legislation in this matter.

How long do we keep your personal data?

As a general rule, we will store your personal data for the duration of our collaboration. You can request the deletion of certain information at any time and we will comply with these requests, subject to the retention of certain information including after the termination of the collaboration, in situations where applicable law or our legitimate interests require it.

Who do we transmit your personal data to?

As appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:

  • Courier service providers;
     
  • Payment/banking service providers;
     
  • Marketing/telemarketing service providers;
     
  • Market research service providers;
     
  • Insurance companies;
     
  • Other companies with which we may develop joint programs for the marketing of our goods and services.

In the event that we have a legal obligation or if it is necessary to protect our legitimate interests, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third-party legal entities is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.
 

In what countries do we transfer your personal data? Currently, we store and process your personal data on the territory of Romania.

How do we protect the security of your personal data? We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.

Transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while also ensuring data redundancy.

Despite the measures taken to protect your personal data, please note that transmitting information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that data may be seen and used by unauthorized third parties. We cannot be held responsible for such vulnerabilities of systems that are not under our control.

In what countries do we transfer your personal data?

Currently, we store and process your personal data on the territory of Romania.

How do we protect the security of your personal data?

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.

Transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while also ensuring data redundancy.

Despite the measures taken to protect your personal data, please note that transmitting information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that data may be seen and used by unauthorized third parties. We cannot be held responsible for such vulnerabilities of systems that are not under our control.

What rights that you have

The General Data Protection Regulation recognizes a series of rights in relation to your personal data. You can request access to your data, correct any errors in our files, and/or object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or seek judicial remedies. Where applicable, you may also have the right to request the erasure of your personal data, the right to restrict the processing of your data, and the right to data portability.

More information about each of these rights is provided below. To exercise your rights, you can contact us using the contact details provided above. Please note the following if you wish to exercise these rights:

Identity. We take the confidentiality of all records containing personal data seriously. For this reason, please send us your requests regarding such records using a valid email address, reserving the right to verify your identity by requesting additional information to confirm your identity.

Fees. We will not charge a fee to exercise any of your rights regarding your personal data, unless your request for information access is unfounded, repetitive, or excessive, in which case we will charge a reasonable fee in such circumstances. We will inform you of any fees applied before we process your request.

Response time. We aim to respond to any valid requests within one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within two months. We will let you know if we need more than one month. We may ask if you can tell us exactly what you want to receive or what is concerning you. This will help us act faster and shorten the response time to your request.

Third-party rights. We must not comply with a request if it would negatively affect the rights and freedoms of other data subjects.

Access

You can ask us:

  • To confirm if we process your personal data;
     
  • To provide you with a copy of your personal data;
     
  • To offer you other information about your personal data, such as what data we have, how we use it;
     
  • To whom we disclose it, if we transfer it abroad and how we protect it, how long we keep it, and what rights you have;
     
  • How to make a complaint, where we obtained your data, to the extent that the information has not already been provided to you through this notice.

Rectification

  • You can ask us to rectify or complete your inaccurate or incomplete personal data.
     
  • We may try to verify the accuracy of the data before rectifying it.

Erasure

You can ask us to erase your personal data, but only if:

  • They are no longer necessary for the purposes for which they were collected;
     
  • You have withdrawn your consent (if the processing of data was based on consent);
     
  • You exercise a legal right to object;
     
  • They have been processed unlawfully;
     
  • We have a legal obligation to do so.

We are not obliged to comply with your request for erasure of your personal data if the processing of your personal data is necessary:

  • For compliance with a legal obligation;
     
  • For the establishment, exercise, or defense of legal claims.

There are certain other circumstances in which we are not obliged to comply with your request for the erasure of data, although these two are the most likely circumstances in which we may refuse your request.

Data processing restriction

You can ask us to restrict the processing of your personal data, but only if:

  • Their accuracy is contested (see rectification section) to allow us to verify;
     
  • The processing is unlawful, but you do not want the data to be erased;
     
  • They are no longer necessary for the purposes for which they were collected, but you need them to establish, exercise or defend a legal claim;
     
  • You have exercised your right to object and verification of whether our legitimate grounds override yours is in progress.

We can still use your personal data following a request for restriction in case:

  • We have your consent;
     
  • To establish, exercise or defend a legal claim;
     
  • To protect the rights of LINGUAPRO TRAINING CENTER or another natural or legal person.

Data portability

You can ask us to provide you with your personal data in a structured, commonly used, and machine-readable format, or you can request that it be "ported" directly to another data controller, but only if:

  • The processing is based on your consent or the performance of a contract with you;
     
  • The processing is carried out by automated means.

Right to object

You can object at any time, for reasons related to your particular situation, to the processing of your personal data based on our legitimate interest, if you believe that your fundamental rights and freedoms outweigh this interest.

You can also object at any time to the processing of your data for direct marketing purposes, without giving any reason, in which case we will cease this processing as soon as possible.

Automated decision-making

You can request not to be subject to a decision based solely on automated processing, but only when that decision:

  • Produces legal effects concerning you;
     
  • Affects you in a similar way and to a significant extent.

This right does not apply if the decision is reached through automated decision-making:

  • Is necessary for the conclusion or performance of a contract with you;
     
  • Is authorized by law and adequate safeguards are in place for your rights and freedoms;
     
  • Is based on your explicit consent.

Complaints

You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:

  • The National Authority for the Supervision of Personal Data Processing.

28-30 B-dul G-ral. Gheorghe Magheru, 1st Sector in 010336, Bucharest, Romania

Phone: +40.318.059.211 or +40.318.059.212;

E-mail: anspdcp@dataprotection.ro

Without prejudice to your right to contact the supervisory authority at any time, please contact us first, and we promise to make every effort to resolve any issues amicably.

 

*We remind you that you can contact LINGUAPRO TRAINING CENTER's Data Protection Officer at any time by sending your request via any of the following methods:

Email: office@linguaprocenter.ro

Phone: +40744489402

Post or courier to the following address: 3 Nicolae Iorga, Sacele, Brasov - with the note addressed to the Data Protection Officer of LINGUAPRO TRAINING CENTER.